Returns & Exchanges
Portronics offers a hassle-free 7-day return and replacement policy for all electronic gadgets to ensure you are completely satisfied with your purchase. If your product is defective or damaged, we will facilitate a swift resolution to get you back to your digital lifestyle.
Initiate Request
Log in to your Portronics account and visit the 'My Orders' section to select the item you wish to return and submit a request within 7 days of delivery.
Quality Assessment
Our technical support team will contact you via phone or video call to troubleshoot the device and verify the reported issue.
Reverse Pickup
Once the return is approved, we will arrange a free reverse pickup from your registered address; please ensure the product is in its original packaging with all accessories.
Refund or Replacement
After the item reaches our warehouse and passes a physical inspection, we will initiate a full refund to your original payment method or dispatch a replacement unit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing